September 24th, 209: Connect Health, the largest, independent
provider of integrated community MSK (musculoskeletal) services in the UK, continues
its significant investment into transforming patient pathways, by subscribing
to the Thoughtonomy Intelligent Automation platform, a leading intelligent,
cloud-based automation system.
company continues to experience rapid growth, it is seeing the complexity of
care increase. In order to sustain performance, meet demand and continue to
provide excellent patient care, it is working with the Thoughtonomy platform to
enable certain high volume, low value, repetitive tasks to be automated and
carried out by “virtual workers”. This results in streamlined processes which free
up time for colleagues to focus on the patient, rather than on certain administrative
first phase of Connect Health’s ground-breaking Intelligent Automation
programme is the integration of “virtual workers” into some Referral Management
Centre processes, namely the registration of patients onto clinical systems.
Receiving over 1000 patient referrals each day, the company has a duty to
register patients within 48 hours, so cutting this time will significantly
speed up patient access to care.
turn will create capacity, allowing colleagues to grow and develop their
individual skills to make a real difference to the patient journey. In addition
it will enable the business to improve efficiency by providing better workforce
planning, enhancing our ability to meet commissioner commitments, whilst
providing further investment in training, coaching and job crafting. Finally, and
most importantly, it will improve patient access to the best clinical care.
Fletcher, Chief Information Officer says “Innovation is at the core of
everything we do, and I’m delighted that Connect Health is further investing resources
into this ground-breaking AI journey. By using Thoughtonomy’s Intelligent
Automation platform, it provides us with the foundation to further improve the
efficiency of our processes in order to deliver first class patient outcomes. With more than 330,000 patient referrals registered per
year, leveraging leading edge AI technology helps us to scale our operations
without sacrificing quality.”
“We handle over 70,000 conversations a month with our patients and are focused on making every interaction count. Working with dedicated subject matter experts, we are confident that the introduction of “virtual workers” will allow colleagues to have more capacity to focus on the patient, in turn providing a better overall experience.”
is the first step in a comprehensive AI programme spanning many years and Connect
is busy building its own in-house “automation” team.
Phil Sheen, Head of Public
Sector and EMEA Sales at Thoughtonomy added “We’ve seen a real step change over
the past six months in the appetite for automation and AI across the NHS and
its eco-system of service providers.
Healthcare leaders recognise that virtual workers complement the human
skills and talents of their teams and create the opportunity to spend more time
on direct clinical care with patients.
Connect Health is at the forefront of this transformation and we are
excited to be working with them.”
Daniela Zuin, CMO, Thoughtonomy Email: [email protected] Tel: 07799 113040
Tom Holland, Tempo PR Email: [email protected]
Contacts: Connect Health Email: [email protected]
Connect Health is the largest, independent provider of integrated community MSK (musculoskeletal) services (including orthopaedics, pain and rheumatology) in the UK, serving over 330k NHS patients pa across 22 CCGs and 100+ businesses. Connect effectively and efficiently delivers care in a lower cost community setting, transforming services around specific quality and financial objectives and dramatically reducing waiting times and improving access to treatment. For more information please visit www.connecthealth.co.uk
About Thoughtonomy Thoughtonomy, a Blue Prism company, delivers artificial intelligence (AI) driven intelligent automation platform that enables organizations and the people they employ to do more and achieve more. A leading provider of intelligent, cloud-based automation, the company’s award-winning Software as a Service (SaaS) platform gives companies access to a pool of cloud based intelligent digital workers that can perform the repetitive, time-intensive tasks that slow people down. By integrating this digital workforce with their human teams, companies can accelerate growth and achieve a step change in efficiency. Thoughtonomy has grown at a rapid rate since being founded in 2013, with more than 200 customers using its platform in 29 countries spread across four continents. In 2019, Blue Prism acquired Thoughtonomy, to add the SaaS offering into its wider Connected-RPA portfolio. Visit www.thoughtonomy.com to learn more.