The Blue Prism Cloud Intelligent Automation platform provides a turnkey solution that delivers intelligent digital workers straight from the cloud. Pre-integrated Artificial Intelligence (AI) skills, world-class connected-RPA and the full flexibility of Cloud are combined in a SaaS platform that is ready to consume. Digital workers can be deployed with ease in order to automate time consuming, complex business processes. Automations run using existing UIs making it possible to automate across any electronic interaction or application without modification of the underlying systems. Blue Prism Cloud’s proprietary AI based workforce management technology, IADA acts as a digital workforce supervisor ensuring that enterprises drive maximum productivity from their pool of digital workers.
While a good deal of human work is initiated by structured inputs from business systems, a large amount is not – driven instead by human interaction in the form of spoken conversation, email or messaging. The Blue Prism Cloud’s digital workers are fully equipped with cognitive skills allowing them read, understand, interpret and translate information as required in order to support the automation of these more variable use cases. As a result digital workers can be integrated into Front Office (customer facing), Middle Office and Back Office (operational) processes.
The use of machine learning allows the digital workforce manager, IADA to learn and optimise orchestration of the workload based on day to day interactions. Network and application performance as well as patterns in business volumes are incorporated into predictive models that drive even greater efficiency in the execution of workloads.
Blue Prism Cloud’s platform exploits Artificial Intelligence (AI) fully. These technologies extend the ability of Digital Workers to deliver automation and digitization of processes across both fully structured, rules-based activities, into semi-structured and un-structured interactions where the information being provided may be unclear and/or contained in natural language interaction.