New marketplace allows NHS Trusts to collaborate on process automations
and quickly reap the benefits of existing automation programmes across the NHS,
freeing up staff time to deliver improved patient care
for Intelligent Automation, as Thoughtonomy announces new deployments with
Moorfields Eye Hospital; Cambridge University Hospitals, North Midlands
Hospitals; Great Western Hospitals; King’s College Hospital, London
London, 1st October 2019: Thoughtonomy, the leading Intelligent
Automation platform provider, is today launching a new shared marketplace for
the NHS which will allow NHS Trusts free access to existing process automations
which have been built and are now being successfully deployed within other
The initiative will
leverage Thoughtonomy’s cloud-based platform, enabling NHS Trusts to scale their automation strategies in a fast
and secure way, and to accelerate the positive impact on both patient care and
staff time and capacity.
The driving force behind
the new marketplace is Darren Atkins, Chief Technology Officer (Artificial
Intelligence & Automation) at East Suffolk and North Essex NHS Foundation
Trust (ESNEFT), who has recognised how the groundbreaking automation work being
carried out at ESNEFT and other innovation-driven Trusts could deliver similar
benefits if deployed more widely across the NHS. Atkins chose to collaborate
with Thoughtonomy on developing the marketplace, based on Thoughtonomy’s
ongoing automation work with ESNEFT and other Trusts, and its expertise within
All content on the marketplace is developed and owned by the NHS, and
its use is strictly restricted to NHS bodies.
Darren Atkins said: “The release of Thoughtonomy’s NHS marketplace
realises my ambition of collaborating with healthcare partners across the UK.
By sharing our learning and jointly working on automations to satisfy a common
goal, we are able to release time for our clinical and corporate staff faster,
more efficiently and at a reduced cost. All the processes and objects freely
shared in the platform belong to the NHS and may only be used by healthcare
organisations for no commercial gain.”
The automations, relating
to both front and back-office processes, can be used by other NHS Trusts either
in whole or part to speed up the deployment process without the need to start designing
and building from scratch. It means that Trusts can quickly and easily begin
reaping the benefits of digital labour alongside their existing workforce. It
is the first time that NHS Trusts will be able to share automations in this way
and Thoughtonomy has designed the marketplace to drive greater collaboration
between Trusts and increase benefits across the NHS.
The first automation
available on the platform relates to GP referrals, using digital labour to reduce the time
taken to process the first stage of each GP referral. The automation, which was
initially built by the team at ESNEFT, dramatically reduces the amount of time
that medical secretaries have to spend processing paperwork and uploading data
between different IT systems when dealing with GP referrals. ESNEFT released
more than 500 hours of medical secretaries’ time within three months of
implementing the automation and saved £220,000 in associated direct costs.
Through the shared platform, NHS Trusts will now be able to take
advantage of the work that ESNEFT and other innovative Trusts have already done
in driving efficiencies through Intelligent Automation. By automating a wide
range of time-intensive, repetitive tasks, Trusts can unburden their staff from
routine, time-consuming administrative tasks and allow them to focus on
delivering high quality patient care.
Atkins expects to build up the number of reusable process automations quickly.
Target proceses which are being prepared by ESNEFT and other participating
Reminder – the ability to receive patient cancellations from a text reminder
service and automatically cancel the appointment on PAS
- GP Referrals – the automation of the Accept
- Invoicing – an OCR engine that automatically
extracts information from NHS invoices for uploading into Integra AP
– the processing of referrals and the auto-creation of diagnostic tests
The platform includes a
wide range of automations, already customized to access common NHS systems,
including System C Medway, Kainos Evolve, Electronic Referral System ERS,
Lorenzo and ESR, SystmOne and EMIS Web.
The new markeplace comes on
the back of rapidly increased demand for Intelligent Automation from across the
NHS and a recognition that the work that has already been done in driving
efficiencies and freeing up vital staff capacity could and should be put to
good use elsewhere in the NHS.
Thoughtonomy has recently signed new contracts with Moorfields
Eye Hospital NHS Foundation Trust, Cambridge University Hospitals
(including Addenbrooke’s Hospital), The University Hospitals of North Midlands
NHS Trust, Great Western Hospitals NHS Foundation Trust and King’s College Hospital NHS
Patrick Shephard, UK Healthcare Leader at Thoughtonomy, said: “The shared marketplace is a great example of how NHS Trusts can work together to drive efficiencies, protect and support front-line staff and improve patient care through Intelligent Automation. We’re delighted to support and facilitate this initiative. We’ve already seen how the fantastic automation work being done in one Trust can easily be applied elsewhere to deliver game-changing results to staff and patients at other Trusts. We hope that this becomes the foundation for allowing highly engaged Trusts to share, collaborate and inspire each other. It is in everyone’s interests to see them realise the enormous benefits that Intelligent Automation can deliver, in particular addressing and overcoming many of the major budgetary and skills-related challenges facing the NHS today.”
Thoughtonomy enables organisations to enhance the productivity of their
workforce through the intelligent automation and digitisation of knowledge work.
It uses AI and robotic process automation software to emulate how people work,
allowing healthcare providers to add flexible resources to their team without disruption
and delivering rapid ROI.
Thoughtonomy, a Blue Prism company, delivers artificial intelligence (AI) driven intelligent automation platform that enables organizations and the people they employ to do more and achieve more. A leading provider of intelligent, cloud-based automation, the company’s award-winning Software as a Service (SaaS) platform gives companies access to a pool of cloud based intelligent digital workers that can perform the repetitive, time-intensive tasks that slow people down. By integrating this digital workforce with their human teams, companies can accelerate growth and achieve a step change in efficiency. Thoughtonomy has grown at a rapid rate since being founded in 2013, with more than 200 customers using its platform in 29 countries spread across four continents. In 2019, Blue Prism acquired Thoughtonomy, to add the SaaS offering into its wider Connected-RPA portfolio.
For further information, please see cloud.blueprism.com
Daniela Zuin, CMO,
Tel: 07799 113040
Contact: Tom Holland