New research from Thoughtonomy finds that CEOs are now personally
driving business case for intelligent automation to boost productivity and
London, 30th October 2019: UK businesses are planning a dramatic
increase in their use of AI and automation technology over the next five years.
60% of organizations are aiming to automate at least 10% of all operational
processes within that timeframe, double the current level of automation.
And more than a third of
businesses (38%) expect to have automated more than 20% of their processes
within five years, a sharp increase from the 7% of organizations that have
automated at this level today.
New research published today by Thoughtonomy and Teknowlogy
Group, reveals the extent to which AI and automation is becoming a critical and
strategic imperative for UK businesses across all sectors. Rather than being
solely the domain of the IT department or specific business units, AI and
automation strategy is now being driven at an organizational level at the most
senior levels within organizations.
Indeed, more than half
(55%) of CEOs are now involved in building a business case for new automation
initiatives, along with 43% of Chief Digital Officers and 39% of CIOs.
The research, presented in the new white paper, ‘Taking Automation to the Next Level’, exposes the extent to which Intelligent Automation (where AI is integrated with Robotic Process Automation technology) can drive transformational change. Almost three quarters (71%) of automation strategy leaders predict that AI and machine learning (ML) technology within automation could have a transformational impact on their organization.
Interestingly, the research
reveals that the key business drivers for automation are changing as
organizations scale up their automation programmes, and the technology becomes
more sophisticated with the integration of AI and ML.
Whereas the main goal for
the first wave of automation initiatives was most commonly to deliver cost
reduction (cited by 42% of automation strategy leaders), over the next five
years the biggest objective for automation will be to improve productivity
(cited by 44%). Other major drivers for future Intelligent Automation
programmes will be to improve business outcomes (rated as most important by 24%
of strategy leaders) and to increase speed to market (12%).
The study also indicates
that new factors will emerge to support the business case for automation. More
than half (52%) of organizations state that creating new or enhanced revenue
streams will become one of the three main targets for future automation
Terry Walby, CEO of
Thoughtonomy, said: “This research indicates that many organizations are now
setting their sights beyond RPA and moving quickly through the first wave of
Intelligent Automation, where digital labor is primarily about streamlinng
processes and removing cost, to the second and third wave, where digital labor
becomes a strategic asset to change and optimize the way that organizations run
their entire operations. And what’s exciting is that with this shift, the
benefits become far greater – increased productivity, more robust regulatory
compliance, enhanced capacity and more fulfilling work for staff, and more
agility and scalability of resource across the entire organization. As we have
been predicting, Intelligent Automation will become the major catalyst for
growth, innovation and differentiation across nearly all sectors.”
As well as an emphasis on more
strategic objectives, there will also be a change in the types of processes on
which organizations focus as they scale up their automation programmes. Whilst
the majority (62%) of organizations will continue to prioritize
business-critical processes for automation, more businesses will give greater
attention to customer-facing front office-processes (24%).
Encouragingly, the research demonstrates that the vast majority of
organizations are overwhelmingly positive about their automation programmes to
date. 55% of automation strategy leaders reported that the results of their
early process automation initiatives have met their expectations, whilst 44%
stated that results had exceeded their expectations.
Strategy leaders put their successes to date down to a range of factors,
including putting the right governance structure in place (29%), selecting the
right proceses for automation (26%), engaging the right stakeholders (24%) and
finding the technology platform that best suited their needs (12%). It is clear
that the majority of organizations view the scalability and flexibility of
their automation platform as critical, with more than half (58%) opting for one
that leverages a cloud-based delivery model.
Nick Mayes, Principal
Analyst at teknowlogy Group, said: “Many organizations that have already
deployed robotic process automation and experienced the benefits for themselves
are clearly now waking up to the fact that the integration of AI and machine
learning into their automation strategies means that the possibilities are
becoming so much greater. This research shows that strategy leaders are eager
to accelerate their intelligent automation programmes but they should take the
time to develop a robust and future-looking strategy, with the right
governance, skills and technology platform in place, so that they can scale at
speed, but in a controlled and effective way.”
The full research findings are available in the ‘Taking
Automation to the Next Level’ white paper, available for download here.
Thoughtonomy enables organizations to enhance the productivity of their
workforce through the intelligent automation and digitization of knowledge work.
It uses AI and robotic process automation to deliver a software as a service
(SaaS) straight from the cloud to emulate how people work, allowing companies to
add flexible resources to their team without disruption and delivering rapid
Prism company, delivers an artificial
intelligence (AI) driven intelligent automation platform that enables organizations and the
people they employ to do more and achieve more. A leading
provider of intelligent, cloud-based automation, the company’s award-winning
Software as a Service (SaaS) platform gives companies access to a pool of cloud
based intelligent digital workers that can perform the repetitive, time-intensive tasks that slow people down. By
integrating this digital workforce with their human teams, companies can
accelerate growth and achieve a step change in efficiency. Thoughtonomy
has grown at a rapid rate since being founded in 2013, with more than 200
customers using its platform in 29 countries spread across four
continents. In 2019, Blue Prism acquired
Thoughtonomy, to add the SaaS offering into its wider Connected-RPA
portfolio. Visit www.thoughtonomy.com to learn more.
For further information, please see http://thoughtonomy.com/
Daniela Zuin, CMO,
Tel: 07799 113040
Contact: Tom Holland